We are committed to ensuring that every customer is satisfied with our products and services. If you find any problems with the product after purchase, or are simply not satisfied with your purchase, we provide a convenient return and exchange service. Please read the following policy carefully to understand our specific procedures and requirements.
Return Policy:
Return Conditions
Time Limit: You can apply for a return within 7 days from the date you received the product.
Product Condition: The returned product must be in original condition, unused, undamaged, and include all original packaging, accessories, manuals and any gifts.
Return Process
Contact Customer Service: Please contact us via our email to explain the reason for the return and provide the order number.
Obtain Return Authorization: Our customer service team will review your return request and provide you with a return authorization number and return address if it is confirmed to be eligible.
Returning the product: Use a reliable courier service to send the product to the specified address together with all original packaging and accessories. Make sure to include the return authorization number and proof of purchase in the package.
Refund Processing: Once we receive and inspect the returned product, we will process the refund within 3 business days and the refund will be refunded to the original payment method.
Exchange Policy:
Exchange Conditions
Time Limit: Same as Return Policy, exchange must be requested within 7 days of receiving the product.
Product Status: The exchanged product must be unused, undamaged, and in its original packaging.
Out of Stock: If the exchanged product you selected is out of stock, we will provide you with a refund or recommend a similar product as a replacement.
Exchange Process
Contact Customer Service: Contact us through the same channel, stating the reason for the exchange, the product information and order number of the exchanged product.
Confirm Exchange Details: Our customer service team will review the exchange request and confirm the availability and exchange details of the exchanged product.
Send the original product back: Follow the customer service instructions and send the original product back to the designated address with the exchange request confirmation information.
Send the exchanged product: Once we receive and check the original product, we will send the exchanged product as soon as possible and provide new logistics information.
Notes
Shipping: Unless there is a quality problem with the product or we have made a mistake in shipping, the shipping cost of the return will be borne by the customer.
Privacy protection: We are committed to protecting your personal information. All information involved in the return and exchange process will be kept strictly confidential.
Contact information:
Company: Technoexport Storage Lt, UAB
Address: Pramonės pr. 4K, Plungė, 90112 Plungės r. sav., Lithuania
Tel: +370 44855195
Email: [email protected]
We value the feedback of every customer. If you encounter any problems during the return or exchange process, please feel free to contact us and we will serve you wholeheartedly.
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